Privacy Policy

Privacy Policy for Rolex Buyer and Lender

Introduction

Welcome to the online home of Rolex Buyer and Lender, a platform dedicated to connecting buyers and lenders in the luxury watch market. We take the privacy and security of your personal information very seriously. This comprehensive Privacy Policy outlines our practices regarding data collection, use, storage, and protection. By using our website or services, you agree to the terms described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform, as they have their own privacy policies governing data handling.

Processing Activities

Your interactions with us may involve various data processing activities, including:

  1. Account Management: When you create an account on our platform, we collect and store your user details, such as name, email address, and password.
  2. Payment Transactions: We process payment information when you make purchases or utilize our financing services. This includes cardholder data, billing addresses, and transaction history.
  3. Financial Records: For lending operations, we may require financial documents, including income statements and credit reports, to assess borrower eligibility.
  4. Purchase History: Details of your watch purchases, such as models, prices, and dates, are recorded for analytics and personalized recommendations.
  5. Device Identification: We may collect unique identifiers from your mobile device or browser to enhance user experience and tailor content.
  6. Location Data: With your consent, we can access location information to provide location-based services and relevant watch market insights.
  7. Feedback and Reviews: User feedback, ratings, and reviews help us improve our platform and services.
  8. Social Media Integration: If you choose to connect our platform with your social media accounts, we may gather data from these platforms (e.g., profile information, friends/followers lists) for personalized experiences.
  9. Product Interaction: We track your interactions with watch listings, including views, clicks, and purchases, to personalize product recommendations.

Personal Data Collection

The types of personal data we collect include:

  • Identity Information: Name, email address, phone number, and government-issued IDs.
  • Financial Details: Payment card information, banking details, loan application forms, and financial records.
  • Watch-related Data: Purchase history, watch models, brand preferences, and service requests.
  • Device Metadata: IP addresses, browser types, operating systems, mobile device identifiers (e.g., IMEI), and app usage data.
  • Location Information: GPS coordinates, city, region, and country when you use location services.
  • Communication Records: Email communications, call logs, and text message records for customer support interactions.
  • Social Media Profiles: Publicly available information from social media platforms when users connect their accounts.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform:

  • Strictly Necessary Cookies: These ensure basic functions, such as login and navigation.
  • Preference Cookies: Used to remember settings and preferences, like language selection.
  • Analytics Cookies: Track user behavior for analytics purposes, helping us improve our services.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing them to control tracking activities.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

  • Financial transaction data may be stored for up to 7 years due to regulatory requirements.
  • Purchase history and account information are kept for the duration of your active account, plus a period after account closure (e.g., 5 years).
  • We anonymize and aggregate certain data after its retention period expires for analytics and research purposes.

Upon request, we can assist in deleting or rectifying your personal data, subject to legal obligations.

Security Measures

We implement robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: For certain tasks, we engage secure third-party service providers who adhere to strict privacy standards.
  • Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. Our platform is intended for adults, and we encourage parents and legal guardians to supervise their minor children’s online activities.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Deletion: Demand the deletion of your data, subject to legal exceptions.
  • Restriction: Limit our processing of your data in certain circumstances.
  • Data Portability: Receive your personal data in a structured format, and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or have questions about our privacy practices, please contact our Data Privacy Team at:

Changes to Policy

We reserve the right to update this policy at any time to reflect changes in our data handling practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this page periodically for the latest information.

Contact Information

For privacy-related inquiries, support, or complaints, please contact us:

We aim to provide transparent and responsible data handling practices, ensuring a secure and personalized experience for all our users.